FREQUENTLY ASKED QUESTIONS - FAQ
WHAT MAKES A STAY AT THE GRAND HACIENDA EXTRAORDINARY?
Set amongst the most spectacular scenery in northern New Mexico – where the history and culture are ever-present, the geography is jaw-dropping, and the artist colony inspired by Georgia O’Keeffe’s home and studio are thriving. The Grand Hacienda opened its doors in 2020, after a three-year planning and building process. This is, perhaps, the most complicated build in recent years in all of northern New Mexico. The hacienda is traditional with period architecture, and yet has water conservation, solar, EMF shielding, grounded floors and more green features. The Hacienda provides guests with the best of both worlds – an escape from noise and light pollution, natural remote isolation away from the crowds and traffic, an authentic Inn with architectural details everywhere, and yet, all the green technology our earth craves. The Hacienda is remote, yet conveniently located near wonderful hiking trails, Abiquiú Lake and area attractions. The Grand Hacienda sits on 42 acres of land above Abiquiú Lake, and our two lakefront lots are yours to enjoy. We offer personalized service; wonderful suites with private entrances, spa bathrooms, cable TV, luxurious linens and private portals with chimenea fire pots; convenient and comfortable amenities, including a full kitchen for our guests’ use, a hot tub overlooking the lake, a Great Room with a library, games, dining tables, and kiva fireplace; onsite hiking and kayak rentals; a gourmet breakfast each morning with wonderful coffee, lattes or cappuccinos; an evening dessert or happy hour; lawn games; and unbelievable and spectacular views and vistas in every direction. For the most discerning traveler, there simply is no place like this in northern New Mexico.
HOW FAR IS THE GRAND HACIENDA FROM THE AIRPORT? FROM SANTA FE? TAOS?
Drive time from Albuquerque International Airport is about 2:15. Drive time from Santa Fe and Taos is about 1:15.
HOW FAR IS THE GRAND HACIENDA FROM GHOST RANCH?
It is approximately a 30-minute drive to Ghost Ranch. We are located directly across the lake from the Ranch.
HOW DO I KNOW WHAT ACCOMMODATION IS BEST FOR ME?
We offer several lodging choices. The Grand Hacienda Bed and Breakfast is an adults-only experience. Each suite is different – and yet all suites have private entrances, king-sized beds, spa bathrooms, and private outdoor portals. The Rio Chama suite is the only suite with a soaking tub. The Abiquiu Lake suite has two leather chairs, perfect for relaxing inside with a good book. The O’Keeffe suite has a large table, perfect for those wanting to dine privately in their suite or work remotely. We also offer other lodging options – a one-bedroom vacation home, a two-bedroom vacation home and two separate economy “glamping” studios. We can assist you with choosing the perfect accommodation based on the number of people in your group and whether you are travelling with adults only or with children.
ARE ACTIVITIES INCLUDED?
Complimentary activities are available throughout the year, including the use of the hot tub; star gazing; Jenga; bocce ball; corn hole toss; swimming, fishing, picnicking at the lakefront; and scheduled activities on our calendar throughout the year. A gourmet breakfast is included every morning, and an evening dessert or Happy Hour is included. Firewood, cable TV, WiFi, use of the kitchen and Great Room are all included. We recommend viewing our calendar to see what is going on during your stay. In addition, Abiquiú and northern New Mexico offer many adventures, cultural explorations, hikes, and activities which can be scheduled, and there are many day trip adventures, also.
WHAT TIME IS CHECK-IN? CHECK-OUT?
You may check-in any time after 3pm. If you are arriving after 5pm, just let us know and we will send you self-check-in instructions. Check-out is any time before 11am.
WHAT OPTIONS ARE AVAILABLE FOR FOOD?
Your breakfast is included each morning. There is full kitchen for your use, including refrigerator and freezer space, where you can prepare lunch and dinner. There is also an infrared BBQ grill available. We offer catered meals: BBQ Ribs, Salmon, Chicken Burritos or a Charcuterie Board. The catered dinners are delivered at 6pm. Reservations must be placed at least 24 hours in advance. The Mercado sells frozen and pantry food items for your convenience. If you want to venture out, we can suggest a number of restaurants in Abiquiu and the nearby area.
DO YOU HAVE A STORE AT THE HACIENDA?
We have a small gift store/mercado at The Grand Hacienda for frozen items, sundries, snacks, apparel, gifts, books, art, souvenirs, and lotions and bath products. You can also shop and check-out online at www.TheGrandHacienda.com/mercado. The village of Abiquiu has a general store that is about 30 minutes away.
HOW DO HOT TUB AND KITCHEN RESERVATIONS WORK?
We started the reservation process during COVID so we could disinfect the shared areas between guests’ use. And, we discovered that everyone loved the sign-up process and the private time in the facilities. So, we will keep the reservation process in place going forward. You can sign up for your hot tub or kitchen reservation as soon as you make a reservation. Hot tub reservations are 45 minutes, starting on the hour. So, 7 – 7:45, 8 – 8:45, etc. When no one has signed up for a time, you may use the facilities at will.
WHAT DOES THE RESORT FEE INCLUDE?
The resort fee includes: Enhanced COVID disinfectina and cleaning processes, Wi-Fi, cable TV, hot tub use, bocce ball, Jenga game, parking, firewood, BBQ grill, use of the full kitchen, coffee and tea, use of hiking sticks, lakefront access, and onsite hiking trails.
WILL I HAVE CELL SERVICE AND WI-FI WHILE STAYING AT THE RESORT?
Wi-Fi service is free throughout the property. Please remember that you’re staying in a beautiful remote area, so cell service and internet service can be intermittent.
WHAT ACTIVITIES ARE AVAILABLE IN THE AREA?
We will send you information on local activities, our favorite hikes, cultural destinations, day trips and more when you book your reservation – so you can plan out your time with us. Hiking, horseback riding, rafting, kayaking, bike riding, museums, Georgia O’Keeffe Home and Studio Tours, Movie Tours, Lavender Farm, local artist galleries, Puebloan Cliff Dwellings and ruins, Pueblo visits, day trips to Bandelier, Santa Fe, Taos and Los Alamos – there is so much to do and see. We are here to assist and provide recommendations. You will find a detailed binder of activities in your suite as well.
WHAT IS THE WEATHER LIKE?
The weather in our “high desert” location is as varied as its landscape. During the summer, you can expect dry, hot days, with evenings and nights cooling down pleasantly. Even on the hottest summer days, you may want a jacket in the evening. Winter months are usually in the 40s during the day and dip into the 20s at night. In December and January, we can get snow, but it usually doesn’t last long. Spring flowers arrive early and sunset are spectacular all year round. The cottonwoods turn vivid yellow in October, a promises a beautiful sight along the Rio Chama.
WHAT SHOULD I BRING WITH ME?
We will send you a detailed list of what we suggest packing a few weeks before your trip. Bring clothes made of quick-drying materials or those that wash easily, especially if you are planning on doing outdoor activities. Make sure you bring comfortable hiking shoes, boots or sneakers. Bring flip flops for the hot tub, and consider a pair of water sandals or shoes, especially if you’re going rafting or kayaking. Sunglasses, sunscreen and layered clothing are essential.
WHEN IS THE “BUSY” SEASON?
April through October, and all holidays, are our “busiest” times of the year. In order to get your preferred accommodations and dates, we recommend booking as early as possible for these time periods.
WHAT IS THE AVERAGE NUMBER OF NIGHTS MOST PEOPLE STAY AT THE HACIENDA?
The average length most guests stay with us is three days. Having said that, we have some who join us for a celebratory one night get-away, and many who stay for five to seven nights. We recommend at least three to allow enough time to enjoy the surrounding areas without being rushed, enjoy the local activities, and also enjoy spending time relaxing at The Hacienda with no agenda!
WHAT IS REQUIRED TO MAKE A RESERVATION? A DEPOSIT? IS IT REFUNDABLE?
To confirm your reservation, we require an initial deposit of fifty percent of your stay. This deposit is refundable up to 60 days prior to your arrival date less a $100 processing fee. Full payment of your reservation will be charged 60 days prior to your arrival date. If you must cancel your reservation within 60 days of your arrival, you will forfeit your entire deposit unless we are able to re-book your suite.
WHAT IF ANONYMITY DURING MY VACATION IS IMPORTANT TO ME?
We are sensitive to the privacy of all our guests, some of whom may be well-known and recognizable. Because we believe everyone deserves a chance to get away, our staff will provide a personalized experience, and ensure that privacy is respected.