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Frequently Asked Questions

✦ WHAT MAKES A STAY AT THE GRAND HACIENDA EXTRAORDINARY?
Set amongst the most spectacular scenery in northern New Mexico – where the history and culture are ever-present, the geography is jaw-dropping, and the artist colony inspired by Georgia O’Keeffe’s home and studio are thriving.  The Grand Hacienda opened its doors in 2020, after a three-year planning and building process. This is, perhaps, the most complicated build in recent years in all of northern New Mexico. The hacienda is traditional with period architecture, and yet has water conservation, solar, EMF shielding, grounded floors, and more green features. The Hacienda provides guests with the best of both worlds – an escape from noise and light pollution, natural remote isolation away from the crowds and traffic, an authentic Inn with architectural details everywhere, and yet, all the green technology our earth craves. The Hacienda is remote, yet conveniently located near wonderful hiking trails, Abiquiú Lake, and area attractions. The Grand Hacienda sits above Abiquiú Lake, and the lake is yours to enjoy. We offer personalized service; comfortable and authentic suites with private entrances, spa bathrooms, cable TV, luxurious linens, and private portals with chimenea fire pots; convenient and comfortable amenities, including a full kitchen for our guests’ use, a hot tub overlooking the lake, a Great Room with a library, games, dining tables, and kiva fireplace; onsite hiking; a gourmet breakfast each morning with wonderful coffee, lattes or cappuccinos; an evening dessert or happy hour; lawn games; and unbelievable and spectacular views and vistas in every direction. For the most discerning traveler, there simply is no place like this in northern New Mexico. 

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✦ WHAT IS THE BEST TIME TO VISIT?
The Grand Hacienda is open during the spring, summer, and fall seasons. We join many local businesses and close during the winter season as Mother Nature is not always kind in the winter.

 

✦ HOW FAR IS THE GRAND HACIENDA FROM THE AIRPORT? FROM SANTA FE? TAOS?
Drive time from Albuquerque International Airport is about 2:15. Drive time from Santa Fe and Taos is about 1:15.  

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✦ HOW FAR IS THE GRAND HACIENDA FROM GHOST RANCH?
It is approximately a 30-minute drive to Ghost Ranch. As the raven flies, we are located directly across the lake from the Ranch.
 

✦ HOW DO I KNOW WHICH SUITE IS BEST FOR ME?
Each suite is different – and yet all suites have private entrances, king-sized beds, spa bathrooms, and private outdoor portals. The Rio Chama suite is the only suite with a soaking tub. The Abiquiu Lake suite has two leather chairs, perfect for relaxing inside with a good book. The O’Keeffe suite has a large table, perfect for those wanting to dine privately in their suite or work remotely. 
 

✦ ARE CHILDREN ALLOWED? 
The Grand Hacienda Estate is an adults-only property, welcoming young adults 16 years and older.  When your party rents all three suites, we gladly welcome children and teens!
 

✦ ARE PETS ALLOWED?
We realize pets are important family members...but we have a no-pet policy due to the intimate spaces at The Hacienda. However, when all three suites are reserved by your party, we welcome small dogs.
 

✦ARE ACTIVITIES INCLUDED?
Complimentary activities are available throughout the year, including the use of the hot tub; star gazing; Jenga; bocce ball; and scheduled activities on our calendar throughout the year. A gourmet breakfast is included every morning. Enjoy either an afternoon treat or a Happy Hour. Firewood, cable TV, WiFi, use of the kitchen, and Great Room are all included.  In addition, Abiquiú and northern New Mexico offer many adventures, cultural explorations, hikes, guided fishing trips, and activities that can be scheduled, and there are many day trip adventures, also. 
 

✦ WHAT TIME IS CHECK-IN? CHECK-OUT?
You may check in any time after 3 pm. If you are arriving after 5 pm, just let us know and we will send you self-check-in instructions.  Check-out is any time before 10 am. 
 

✦ WHAT OPTIONS ARE AVAILABLE FOR FOOD?
A three-course gourmet breakfast is included each morning.  For lunch and dinner, there is a full kitchen for your use, including refrigerator and freezer space, where you can prepare meals.  There is also an infrared BBQ grill available. You can order wonderful catered meals which are served in The Great Room at 6 pm; reservations must be placed at least 24 hours in advance. If you want to venture out, we can suggest several restaurants in Abiquiu and the nearby area.

 

✦ WHAT IF I HAVE A DIETARY RESTRICTION?

If you have a dietary restriction, please note that when you complete your registration. With notice when you make your reservation, guests may opt to order a set menu (vegan and gluten-free) consisting of a breakfast salad, seasonal fruit with granola, followed by oatmeal and fixings, instead of the daily breakfast. In some instances, we can modify the daily breakfast for those with dietary restrictions.
 

✦ DO YOU HAVE A STORE AT THE HACIENDA?
We have a small gift store/Mercado at The Grand Hacienda for frozen items, sundries, snacks, apparel, gifts, books, art, souvenirs, and lotions and bath products. You can also browse and purchase online. The village of Abiquiu has a general store that is about 30 minutes away.
 

✦ HOW DO HOT TUB AND KITCHEN RESERVATIONS WORK?
We started the reservation process during COVID so we could disinfect the shared areas between guests’ use. And, we discovered that everyone loved the sign-up process and the private time in the facilities. So, we will keep the reservation process in place going forward. You can sign up for your hot tub or kitchen reservation as soon as you make a reservation. Hot tub reservations are 45 minutes, starting on the hour.  So, 7-7:45, 8-8:45, etc. When no one has signed up for a time, you may use the facilities at will. 
 

✦ WHAT DOES THE RESORT FEE COVER?
The Resort Fee covers many amenities designed to ensure you have a perfect and convenient stay with us:
 

  • Enhanced COVID cleaning and disinfecting processes

  • Water and road service fees

  • Complimentary parking

  • Complimentary WiFi

  • Complimentary Cable TV

  • Complimentary firewood for chiminea fireboat

  • Daily afternoon treats or Happy Hour (according to schedule)

  • Unlimited Coffee/lattes/cappuccinos/espresso/tea

  • Corkage fees for wine brought on-site

  • Hot tub use and robes

  • Shared and stocked kitchen use

  • Complimentary laundry machines and supplies

  • Luxury bath products in spa showers

  • Use of onsite hiking trails

  • Use of hiking sticks

  • Telescope viewings (as scheduled)

  • Use of infrared gas BBQ grill and tools

  • Concierge services
     

✦ WILL I HAVE CELL SERVICE AND WI-FI?
Satellite Wi-Fi service is available throughout the property and is complimentary. There is no streaming allowed due to satellite technology. Cell phone reception from most providers works well on our mesa top. Please remember that you’re staying in a beautiful remote area, so cell service and internet service can be intermittent.
 

✦ DO YOU SELL GIFT CERTIFICATES?
Yes, you may purchase a gift certificate in any amount. Purchase Gift Certificate Here.

 

✦ WHAT ACTIVITIES ARE AVAILABLE IN THE AREA?
We will send you information on local activities, our favorite hikes, cultural destinations, day trips, and more when you book your reservation – so you can plan out your time with us.  Hiking, horseback riding, rafting, kayaking, bike riding, museums, Georgia O’Keeffe Home and Studio Tours, Movie Tours, Lavender Farm, local artist galleries, Puebloan Cliff Dwellings and ruins, Pueblo visits, petroglyph park, day trips to Bandelier, Santa Fe, Taos, and Los Alamos – there is so much to do and see. We are here to assist and provide recommendations. You will also find a detailed binder of activities in your suite and you will have access to our app so information is always at your fingertips.
 

✦ WHAT IS THE WEATHER LIKE?
The weather in our “high desert” location is as varied as its landscape. During the summer, you can expect dry, hot days, with evenings and nights cooling down pleasantly. Even on the hottest summer days, you may want a jacket in the evening. Spring flowers arrive early and sunsets are spectacular all year round. The cottonwoods turn vivid yellow in October, which promises a beautiful sight along the Rio Chama.

 

✦ WHAT SHOULD I BRING WITH ME?
We will send you a detailed list of what we suggest packing a few weeks before your trip. Bring clothes made of quick-drying materials or those that wash easily, especially if you are planning on doing outdoor activities. Make sure you bring comfortable hiking shoes, boots, or sneakers. Bring flip-flops for the hot tub, and consider a pair of water sandals or shoes, especially if you’re going rafting or kayaking. Sunglasses, sunscreen, and layered clothing are essential. We will send you an email with a link to our guest app - the app will provide you with a lot of valuable information for your trip, including which items you can expect to find here when you arrive, and a list of items that we suggest you pack. 
 

✦ WHEN IS THE “BUSY” SEASON?
May and October, and all holidays, are our “busiest” times of the year. The weekend of the Abiquiu Studio Tour and the Ghost Ranch Blossom & Bones music festivals sell out early. To get your preferred accommodations and dates, we recommend booking as early as possible for these periods. 
 

✦ WHAT IS THE AVERAGE NUMBER OF NIGHTS MOST PEOPLE STAY AT THE HACIENDA?
The average length most guests stay with us is three nights. Having said that, we have some who join us for a celebratory one-night getaway, and many who stay for five to seven nights. We recommend at least three nights to allow enough time to enjoy the surrounding areas without being rushed, enjoy the local activities, and also enjoy spending time relaxing at The Hacienda with no agenda! 
 

✦ WHAT IS REQUIRED TO MAKE A RESERVATION? A DEPOSIT? IS IT REFUNDABLE?
To confirm your reservation, we require an initial deposit of fifty percent of your stay. This deposit is refundable up to 60 days before your arrival date less a $100 cancellation fee to cover fees that we incur even if you cancel. Full payment of your reservation will be charged 60 days before your arrival date.  If you must cancel your reservation within 60 days of your arrival, you will forfeit your entire deposit unless we can re-book your suite. We recommend purchasing trip insurance to assist you in case something comes up and you need to cancel your reservation.
 

✦ WHAT IF ANONYMITY DURING MY VACATION IS IMPORTANT TO ME?
We are sensitive to the privacy of all our guests, some of whom may be well-known and recognizable. Because we believe everyone deserves a chance to get away, our staff will provide a personalized experience, and ensure that privacy is respected.

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